Ville de Québec’s website uses the cookies and pixels necessary to provide you with a personalized experience on our platforms. Some cookies may collect the following information:

• Your IP address
• Your geographic location
• Details about the computer equipment you use
• Details about the content you view on our site

Refer to the Cookie Usage Policy page (in French) in the Privacy section (in French) for more information on the cookies and pixels we use.

Our website also contains links to other sites. We invite you to consult their privacy policies to learn more about their practices.

You can create an account linked to an online service via Ville de Québec’s website. You will then provide us with your personal details, such as your first and last names. Depending on the online service concerned, you may also provide your contact information, such as your address, phone number, and email.

This information allows us to confirm your identity, identify you for future logins, and communicate with you as needed.

You can submit a declaration, such as entering a plea, declaring a particular appliance, or carrying out work. You will then provide us with your personal details, such as your first and last names. Depending on the nature of your request, you may also provide your contact information, such as your address, telephone number or email, and other information specific to the declaration. This information may be information about a building, your date of birth, or the reasons for your request.

This information is required to identify you, communicate with you as needed, properly record your declaration, and follow up on it.

Ville de Québec offers various types of services. Some service requests are made online through Ville de Québec’s website. You will then provide us with your personal details, such as your first and last names. Depending on the service requested, you may also provide your contact information, such as your address, phone number, and email. Other information may be provided depending on the type of request, for example, information about a building, your date of birth, or the reasons for your request.

This information is required to identify you, communicate with you as needed, respond adequately to your needs, and provide you with the service requested.

When you wish to apply for financial assistance or a grant through one of the many available programs, you will provide us with your personal details, such as your first and last names. Depending on the request, you will also provide your contact information, such as your address, phone number, and email.

We require this information to identify you and communicate with you as needed.

Depending on the financial assistance or grant application, you may also provide us with information about your social and financial situation, as well as information about the title of ownership and the building you own. This information allows us to confirm your eligibility.

If you are not satisfied with Ville de Québec’s services or would like to express your opinion on a particular topic, you can contact us via an online form. You will then provide us with your personal details, such as your first and last names. Depending on the complaint, you will also provide your contact information, such as your address, phone number, and email, as well as your opinion.

This information is required to communicate with you, as needed, and to adequately respond to your complaint or understand your opinion. You can also file an anonymous complaint. In such a case, since no personal information about you will be collected and stored, you will not be able to obtain a follow-up on the complaint.

If you wish to file an event report with the police, you must provide us with additional identifying information. This information could be your date of birth, your driver’s licence number, and other event information, such as information about your vehicle. This information allows us to open an investigation.

You can pay some bills online through Ville de Québec’s website. You will then provide us with your personal details, such as your first and last names. You will also provide your contact information, such as your address, email, and phone number. You will also provide us with information regarding the payment method, such as your credit card number, expiry date, and security code (the three-digit number on the back of your credit card).

This information is required to identify you, communicate with you as needed, and complete the payment.

You may submit an application as part of a call for nominations. You will then provide us with your personal details, such as your first and last names. Depending on the call for nominations, you will also provide your contact information, such as your address, email, and phone number.

This information is required to identify you and communicate with you.

If you apply for a job, you will also provide us with personal information. The information may relate to your work experience and education, or it may be a self-declaration of your gender, ethnicity, and whether or not you have a physical or mental disability. This information allows us to assess your eligibility for the job to which you have applied, as well as for the various employment assistance programs offered by Ville de Québec. It also enables us to implement our equal employment opportunity program.

If you submit an application through a call for nominations, to be a member of a committee, for example, you will provide us with socio-demographic information about yourself, such as where you live, your work experience, and your education. This information allows us to assess your eligibility and your candidacy for the position in question.

Ville de Québec may contact you in various ways when you subscribe to a mailing list or subscription. You will then provide us with your personal details, such as your first and last names. You will also provide your contact information, such as your address, phone number, or email.

This information allows us to provide you with the requested information.

You can actively participate in improving your living environment and the services provided by Ville de Québec by completing surveys. You will then provide us with your contact information, such as your email and socio-demographic information about yourself. This information may include your age, place of residence, social status, income, and opinions.

This information enables us to generate statistics that will be used, among other purposes, to improve our services.

You can register online with Ville de Québec, including to participate in activities or reserve facility space. You will then provide us with your personal details, such as your first and last names. You will also provide your contact information such as your address, phone number, and email.

This information is required to identify you, communicate with you as needed, and ensure the registration is made under the correct name.

Ville de Québec has measures in place to ensure that only employees who need to access your information to perform their work can get access to it. Access to your information is secured.

When necessary, Ville de Québec may grant access to some of your personal information to service providers under contract with Ville de Québec, such as a supplier for Ville de Québec who must provide you with a service on behalf of Ville de Québec.

In such cases, the supplier will only have access to the information they need to provide the required services. They do not have the right to use your information for any other purposes or to disclose it to any other person.

In addition, our suppliers are required to use security and privacy protection measures as stringent as our own. Our suppliers are also subject to the Act respecting the protection of personal information in the private sector.

To minimize our intrusion on your privacy, we only collect information that is strictly necessary to achieving our objectives.

Unless you give your consent, your personal information will be used only for the purposes for which it was collected. If we wish to use or disclose your personal information for other purposes, we will ask for your consent, except as permitted by the Act.

Only those people who must consult your information as part of their duties in order to provide a service to you will have access to it. Access to that information is also secured. Access lists are reviewed periodically and are subject to authorization by authorized individuals.

All personal information collected is stored in a secure environment. Several types of security measures are in place to protect your information from loss, theft, and unauthorized access, use, or disclosure. These may include:

• Physical measures such as locked spaces, alarm systems, and access restrictions to certain spaces.
• Technological measures such as firewalls, management of computer access to certain information, data encryption, and action logging.
• Organizational measures such as the adoption of an information security policy, implementation of guidelines for the protection of personal information, conduct of privacy impact assessments, and compliance with confidentiality clauses in employment contracts and codes of ethics.

Ville de Québec generally stores your personal information on servers hosted in Québec. However, should we need to communicate your information outside Québec, such as for data hosting purposes or when working with an organization in another province, we would implement additional protection measures. An analysis of the impact of such communication would be carried out, and an agreement specific to the security measures required by the partner outside Québec would be concluded.

Once the purpose for which your information was collected has been fulfilled, your information is securely destroyed in accordance with the timelines established by Ville de Québec (retention schedule) and pursuant to our legal obligations. Your data may also be anonymized for statistical purposes, meaning that there would no longer be any way to link you to your personal information.

Despite all security measures implemented by Ville de Québec, a confidentiality incident could occur. A confidentiality incident involves:

1. Access to personal information not authorized by the Act.
2. Use of personal information not authorized by the Act.
3. Disclosure of personal information not authorized by the Act.
4. Loss of personal information or any other personal information breach.

Ville de Québec has therefore developed guidelines to address these incidents, from reporting an incident to its resolution, and to any notices to be sent to Commission d’accès à l’information and to the individuals concerned. These guidelines make it possible to implement appropriate measures to prevent confidentiality incidents from reoccurring.

You may request that your personal information no longer be used, disclosed, or retained by withdrawing your consent. To do so, send your request to the Ville de Québec department to which you provided your information or consent. You can obtain assistance from the access to information and privacy officer. Refer to the Protection of Personal Information page (in French) to obtain that individual’s contact details.

We will notify you if withdrawing your consent means that the requested service can no longer be provided, because in some cases, processing your information is mandatory to obtain the service.

In all cases, we may need to retain certain personal information to meet our legal obligations.

You can adjust your browser settings to manage the use and storage of cookies. To learn how to change your settings, consult the technical support for your browser: Chrome, Firefox, Edge, and Safari. Note that some site functionalities may not be available without the use of cookies, such as certain web forms and online services. To learn more, visit the Cookie Usage Policy page (in French).

If you feel that your personal information has not been handled in compliance with this policy or with the Act, you can contact the access to information and privacy officer to file a complaint. Refer to the protection of personal information page for contact details and the procedure to follow.