Home / Citizens / Parking / FAQ – Copilote+ App and Pay Stations
Find the most frequently asked questions about paid parking in Quebec City.
Unless otherwise noted, on-street parking spaces are subject to charges daily from 9 a.m. to 9 p.m.
Parking spaces located in municipal parking lots are subject to charges at all times (24 hours a day).
Free parking does not apply to parking lots where parking is subject to a fee at all times. It also does not apply to streets in Battlefields Park, including Rue De Bernières and Avenue Taché, which are not under the city’s jurisdiction.
The current rate is $0.75 for every 15 minutes ($3.00 for 60 minutes).
There is no time limit for parking. Just make sure you always have an active payment where parking is subject to a fee.
If you have a disabled parking sticker issued by the Société de l'assurance automobile du Québec (SAAQ), you can park on the street free of charge, in a paid parking space or without time limits in certain time-limited parking spaces, subject to certain rules.
Download the Copilote+ app on your smartphone from the App Store or Google Play.
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Parking enforcement is based on plate numbers, so you need to add your vehicle to your account. Some points to ponder before you start adding your vehicle:
Adding your vehicle in the Copilote+ app
After you return your rental car, remember to delete its plate number from your account.
You can add multiple vehicles to your Copilote+ account, but you can park only one vehicle at a time for each account.
If you have more than one vehicle on your account, make sure the Parking screen on the mobile app shows the licence plate number for the vehicle you’re trying to park. If it is not correct, please change it.
If your payment is still active, no. Licence plate technology allows you to pay for your vehicle (through the licence plate number) rather than for a specific parking space. As long as you have paid parking time remaining, you can move your vehicle to any paid parking area without having to pay again.
You can also stop payment and bank your time if you leave early.
Please note that the minimum unit of credited time is 1 minute (5 cents).
To remove a credit card, press Remove under the tile for the card you want removed.
The Copilote+ payment service is free of charge. The parking rate is exactly the same as at pay stations. There are no additional charges.
No, at no time is your credit card information stored on your smartphone.
Your credit card information is securely transmitted and then stored in encrypted form on a payment server that meets the highest international Payment Card Industry Data Security Standard (PCI DSS). Your Copilote+ account is also protected by a secure password of your choice that only you know.
Yes, VISA debit cards and prepaid credit cards are accepted.
No, the app charges only one transaction per day regardless of the number of combined parking sessions.
The wallet is used to bank money to pay for future parking.
To use the wallet, you need to turn on the Use Wallet feature by selecting the icon in the top left-hand corner and clicking on App Settings from the drop-down menu. There will be a Use Wallet feature available to toggle on.
Press Yes and then Okay to confirm.
On the Parking screen, there is a section that reads This session will be charged to your. There are two options to choose from, Wallet and Credit Card.
If you want to use your wallet funds to pay for your parking, make sure you select Wallet as your method of payment. You must have deposited funds in your wallet to use this option.
The total savings is an indicative total of how much you have saved since using the app. Each time you refund a session, the unused time is refunded into your wallet. When you start a new parking session, these recycled funds are used to cover the cost.
In the Copilote+ mobile app:
If you want to access your transaction history for the old Copilote app (payments made before April 26, 2023), you can do so by logging in to your old account from this link. Receipts will be available until April 30, 2025.
If don’t have Internet access, you can always pay at any on-street pay station.
There are two ways to access your transaction receipts:
A payment receipt will be sent to your email address for each transaction. You can print it directly from your email account.
Follow these simple steps:
Copilote+ does not manage claims or payments related to parking tickets.
If you think the ticket is unjustified, you have to follow the procedure for pleading not guilty on the back of your ticket or contact our customer service department directly by calling 311 or by email at servicealaclientele@ville.quebec.qc.ca.
If you have an iPhone or iPad, you must have iOS 13.4 or higher.
On Android, you need Version 13 or higher.
If you have a BlackBerry or other smartphone model, go to an on-street pay station to pay for parking.
To pay at a pay station, you need to have your licence plate number and use one of the following payment methods: credit card, debit card, contactless payment, or cash.
Simply follow the instructions on the screen. There’s no need to display your receipt inside your vehicle.
Yes, it is possible to add time to your parking session from a pay station. On the home screen, tap * and re-enter your license plate number. Then follow the instructions displayed on the screen.
The added time will be added to the time remaining in your session.
No, this option is available only on the Copilote+ app.
If you have any questions about the Copilote+ app or pay stations, you can contact Ville de Québec’s customer service department by dialling 311 on your phone, Monday to Friday from 8 a.m. to 7 p.m.
Visit the Ville de Québec website for more ways to reach us.
Numbers outside the 311 coverage area:
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